Salesforce Program Architect & Project Manager


REF . AO301


BK Search is a recruitment agency specialized on the field of IT & DIGITAL. Located in Geneva, we support our clients through recruitment missions in European market.

Mandated by one of our clients, a leading financial company based in Paris 17th, we are seeking for a Salesforce Program Architect (F/M)



Within the CRM Competency Center (CCC) who is in charge of all CRM solutions within our client, the SALESFORCE Program Architect will:
Be an advisor on Salesforce platform :

  • Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, etc.
  • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Platform.
  • Drive the creation of application and technical design documents which leverage best practices and effectively integrate into the customer’s infrastructure.
  • Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution.
  • Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution.
  • Keep track of Salesforce roadmaps as well as technology innovation and participate in product development with vendor strategic teams

Salesforce project management on an international scale:

  • Accompany group entities in digital transformation initiatives around CRM platforms
  • Identify key business/IT problems to identify key value areas
  • Structure and implement complex technology solutions through Salesforce solutions
  • Develop and grow relationships and trust with the subsidiaires by acting as a single point of contact
  • Monitor project performance with project managers and client stakeholders (budget, risks, ressources, scope, etc)
  • Oversee project delivery and be able to deep dive with delivery team at certain times
  • Work with entity leadership to set and follow project expectations
  • Participate in forecasting activities, project reviews with Head of CCC
  • Set project strategic direction by establishing team goals and areas of responsibility
  • Advise upon, lead and work on high impact project activities, and provide advisory work (functional and technical)
  • Manage a team ranging from 1 to 10 FTEs/project on an onshore and offshore model whilst having the possibility to work in isolation on certain initiatives
  • Identify sourcing requirements per project through internal and external methods


  • 10+ years of experience, preferably in consulting firms and in CRM transformation projects.
  • Proven ability to analyse, design, and optimise business processes via technology and integration
  • Experience with Waterfall and/or Agile implementation methodologies.
  • Experience with key areas of enterprise architecture
  • Strong appetence for business challenges whilst being technically oriented
  • Fluent in English



  • Good interpersonal and communications skills
  • Pro-active & self-driven individual
  • Strong analytical skills
  • Leadership
  • Willing to travel for project needs


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