SALESFORCE IT PRODUCT OWNER

TECHNOLOGY Permanent PARIS

REF . BKS0035

MOBILITÉ
LOW
DÉBUT CONTRAT
November 23
RÉMUNÉRATION
OPEN TO DISCUSSION

Mandated by one of our clients, an international company , we are seeking for a SALESFORCE IT PRODUCT OWNER The position can be located either in PARIS,

 
RESPONSABILITIES:

  • Entities maintenance requests qualification and follow-up (Incidents, Approval flow, analysis/correction, deployment, and documentation Update)
  • Liaise with “Support Team LV3” for escalation with Salesforce
  • Daily meetings with technical team (open defects by priority and service requests) to oversee activities, planning & capacity
  • Set up and manage weekly Follow Up meeting with Solution Product Owners
  • Set up & manage Solution steering committees to Product Owners
  • Support to Audit/Compliance Practices (provide evidences, contribute)
  • Provide SLA reporting
  • Project management for major enhancements
  • o Project proposal (Delivery method, planning, costs, milestones, RACI and deliverables)
    o Build follow-up and priorization based on Product owners feedbacks
    o UAT preparation contribution
    o Solution demo
    o Solution user guide contribution
    o Move to production follow-up

  • Release Management
  • o Contribute to releases roadmap
    o Define release frequency and staff capacity
    o Enforce solution core model
    o Contribute to release documentation (functional & technical)

  • Team staffing & timesheets management
  • Actuals and forecast tracking

 
PROFILE:

    Technical Skills:

  • Previous role in IT application management
  • Skills in SAAS application administration
  • Understanding of interface method and IT architecture
  • Salesforce skills appreciated
  • No coding skills required
  • Must have:

  • Ability to work in complex environments (multi-cultural/multi-country/geographically distributed team)
  • Ability to anticipate issues and react promptly, Excellent Communication skills
  • Ability to take ownership of problems and issues and manage them to resolution
  • Ability to work effectively with business partners, challenging where appropriate to give the best

 
LANGUAGES:

  • English
  • French

 
BK Search is a recruitment agency specialized on the field of IT & DIGITAL. Located in Geneva, we support our clients through recruitment missions in European market.


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