CLOUD Permanent Paris

REF . BKS0030

November 23

Mandated by one of our clients, an international company , we are seeking for an CLOUD QUALITY OF MANAGER. The position can be located either in Paris


  • Accountable for the quality of the delivery, governance, and supervision of the operational service activities managed by Cloud organization
  • Contribute to the definition, the contract negotiation and meeting of Service Level Agreements (SLAs) together with global Cloud products.
  • Collaborate with the partnership office to define Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs).
  • Ensure that the services are sourced and executed at the agreed OLA/SLA/TOM quality and agreed cost conditions
  • Collect and control incident/problem solving and change management in relation with markets and Cloud products. Generate alerts if the KPIs are not met
  • Track services for the Clients, manage stakeholder communications, and coordinate the resolution of the operational issues as raised.
  • Contribute to the continuous improvement of the global service (optimization rationalization standardization).
  • Manage operationally the service provider: from initial / additional requests to service delivery, including incident escalation and governance.
  • Provide active support in rational problem solving and performance improvement projects at all level of the organization.
  • Work across the Cloud products on standardization, alignment, improvements as well as identify and leverage synergies.
  • Prepare, attend and follow up all weekly and monthly governances and boards related to QoS as operated by GSC to represent the cloud scope of products.
  • Continuously monitor the QoS KPIs, identify areas of concern and follow up to completion of remediation activities as needed.
  • Representing the product as SPOC (Single Point of Contact) for operational impediments and QoS topic in relationships with GSC and other stakeholder.


  • Proven experience in a similar role – with very good background in operational excellence related to Cloud platforms and services.
  • Real experience in Project or Program Management but also in standardization, globalization and transformation to a product organization
  • Good Operations and IT acumen: understanding of the operational issues facing the Group, with a demonstrated ability to rapidly understand, assimilate, analyses and act on complex operational, IT, QoS, Cloud issues
  • Strong general knowledge in IT and Datacenter architectures, from network, infrastructure layer to middleware, web architecture, identity management and authentication …
  • Analytical and synthesizing skills, e.g. ability to draw conclusions and make recommendations
  • Good practice of MS Office suite


  • English: FLUENT
  • French is a plus

BK Search is a recruitment agency specialized on the field of IT & DIGITAL. Located in Geneva, we support our clients through recruitment missions in European market.

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